Does my student need a bus pass?
A current LBUSD-issued pass is required to ride the bus. The pass provides the driver with the stop locations and indicates if the student needs to be met by an adult. Students must present their District-issued bus pass upon boarding and disembarking the bus.
How do I get my student's bus pass?
Bus passes are delivered to your student at their school site within 2 business days following purchase. Bus drivers will have a list of eligible riders for morning transport on the first day of school only. After such time, students must present a pass to the driver upon boarding.
What if I cannot afford a bus pass?
We offer an installment payment option for annual passes purchased prior to the start of the school year. The total amount may be divided into monthly payments for automatic rebilling to your credit card.
No-cost bus passes may be requested at any time by submitting a completed application. Qualifying criteria is based on the California Department of Education free eligibility guidelines for the current school year and requires verification as outlined on the form. It is recommended District-paid applications be submitted in advance of the upcoming school year. Once qualified, round trip passes are offered for the entire school year and summer programs upon request.
Am I required to meet my student at the bus stop?
We require TK and Kindergarten students to be met at the bus stop by a parent or designated adult. It is recommended all students be met by a parent or parent designee. We also encourage all students to walk together in groups. The parent or guardian is responsible for the student prior to boarding the bus and following disembarkment from the bus.
What if my student wants to go home with a friend or to a different bus stop?
Students may only board and disembark according to the bus and stop number printed on their pass. Day-to-day changes are not able to be accommodated. Drivers are not authorized to make any stop changes or accommodate change requests. Parents are responsible for providing their own transportation for end-of-day plan changes such as playdates, birthday parties, sports events, and Boys & Girls Club closures.
What if my student needs to ride to more than one location?
We provide home to school transportation and offer one am bus and one pm bus assignment per student to ensure all students have the opportunity to access transportation. Families with dual household custody arrangements may create a hybrid pass for two home locations by purchasing one home bus route online and then emailing transportation@lbusd.org to arrange for the addition of the second home route at no additional cost, subject to availability. Documentation may be requested as verification.
All families that participate in the transportation program will receive a ParentSquare notification if bus routes have capacity for additional riders. The notification happens mid to late November following the final restructuring of routes. At that time, we open any remaining seat availability for an additional stop assignment until routes reach full capacity. Requests are submitted using this form.
If you are experiencing a transportation hardship that you are unable to resolve, we will consider special circumstances on a case-by-case basis.
What if I need to make a permanent change to my student's bus pass?
A permanent change to a bus pass may be requested using this form. If seating is available on the requested route, you will receive an email with directions to complete the purchase of a $5 replacement pass. Allow 2 business days for a pass change request to be processed following payment completion. Students may only board and disembark according to the bus and stop number printed on their pass, so changes take effect once your student is in possession of the new pass.
May I make a temporary change to my student's bus pass?
We offer a one-week temporary round trip bus pass for additional purchase. Week-long bus passes (5 sequential school days) may be purchased online, provided room exists on the requested route. Please email transportation@lbusd.org to make a request. Include your student's name, school site location, dates requested, and stop locations when requesting the temporary pass. Please allow 2 business days for the temporary pass to be processed following payment completion. Students must present a District-issued pass in order to board the bus.
How do I replace a lost bus pass?
Bus passes are considered the property of LBUSD. According, students are expected to safeguard their passes. Passes must be presented upon boarding and disembarking the bus. LBUSD assumes no liability for lost passes. A $5 replacement pass may be purchased online using the bus pass purchase link at the top of this page.
My student left an item on the bus, how do we get it back?
Drivers check their buses after each run. Check with the school site to see if the driver has returned the item to the office. Contact your student's bus driver the following day. You may also call Durham Transportation at (949) 376-0376.
May my student eat or drink on the bus?
For the safety of all students, we do not permit the consumption of food or drink on the bus.
Why are buses sometimes late?
School bus drivers do all they can to remain on schedule; however, they do experience conditions that can delay the bus such as traffic delays, roadway collisions, and construction. All students are asked to be at their bus stop 5-10 minutes prior to the scheduled time so that they are ready to board when the bus arrives.
Are refunds available?
Refunds are only issued if a student moves out of the District or to a non-transportable area. All requests for refunds are made using our refund request form and may be submitted to the school site or District office. Refunds are prorated based on remaining full school months. Please note that school months divide the school year into 10 segments and do not align with calendar months. A $10 processing fee is charged per pass. The District does not refund fares for students suspended or expelled from transportation or school for disciplinary reasons. The bus pass itself must be surrendered to the school or district office to complete the refund request.
